FAQ

  • Warm Weather Packing/Shipping

    We want your order to arrive to you in perfect condition! We pay close attention to the temperature our dear chocolate will travel through because, just like us, it is sensitive to the heat!


    Orders traveling where the temperature reaches 75F and above are packed using insulated box liners with ice. Orders are sent USPS Priority, typically 2-3 days depending on the shipping zone.

    FLAT RATE WARM WEATHER SHIPPING $11.99

    We will only ship orders on Mondays and Tuesdays during summer to avoid damaged chocolate. However, we reserve the right to hold orders when the temperature is over 100F.

  • Cool Weather Packing/Shipping

    Cooler temperatures bring much more flexibility!

    We offer free shipping on orders over $75.

    FLAT RATE STANDARD SHIPPING: 3-7 days $7.99

  • My order is damaged.

    Things happen, and we want you to be happy with your experience. However, customers need to know that shipping chocolate in warm weather is inherently risky.

    If your order arrives melted or damaged, please snap a photo of your damaged chocolate and send us a message at info@insitufoodco.com within 24 hours of receiving your order. We will gladly refund your order or replace the chocolate.

  • Do you wholesale?

    We most definitely do! Please get in touch with us for wholesale pricing.

  • Can I return my chocolate?

    Because chocolate is food, we cannot accept returns. Our goal is for you to be satisfied with your chocolate experience, so please contact us at info@insitufoodco.com if you have any issues with your purchase.

  • Where do you ship?

    Currently, we ship throughout the lower 48 contiguous US.

    We hope to be able to ship to Canada very soon. Please check back with us!